Privacy policy

The present Privacy Policy describes who we are, for what ends may we use your personal data, how we process it, with whom do we share it, for how long do we keep it, as well as how to contact us if you have any questions.

who are we?

Herança de Maria Isabel Amaral de Lemos Sarmento, NIF number 742310655, represented by Ana Isabel de Lemos Castelo Branco Sarmento, NIF number 155264370.

legislation

The processing of user’s personal data, as well as the sending of marketing communications through various channels, are in accordance with the national and European applicable legislation, namely EU Regulation 2016/679 (General Data Protection Regulation).

why do we process your information?

We are responsible for processing your personal data and will only do so when there is a legitimate interest in doing so, namely for the purposes of:
Maintaining the pre-contratual or contractual relationship;
Reservations management;
Check-in, billing and payment;
Compliance with legal norms;
Answering information requests (budget requests, confirming reservations, etc.);

for how long will we kee your information?

We keep personal data for as long as necessary to fulfil the purposes for which it was collected. However, in certain cases, we may keep data for longer periods, namely, when required by law.

what are your rights?

You have the right to submit a claim or complaint to the National Commission for Data Protection: www.cnpd.pt

security and confidentiality

We are committed to keeping your data secure, and we use appropriate security measures to ensure the protection of your personal data and to prevent access by unauthorized persons. We regularly analyze our systems and security policies to ensure that data is secure and protected. However, the transmission of information via the Internet is not completely safe, and we cannot guarantee the absolute security of information transmitted through our website. We also respect the confidentiality of your information. Therefore, we do not sell, distribute or in any way make your information commercially available to any third party. We will only communicate your data to third parties if that data communication is necessary for the provision of services or for legal obligations.

in case of doubt

If you have any doubts concerning the processing of your personal data, or wish to exercise any of your rights, please contact us.